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Hotel strategy notebooks

An imaginary hotel entrance rises from a browser page in navy watercolour on ivory paper. French headline: “The offer comes before the words.” AI-generated illustration.

An imaginary hotel entrance rises from a browser page in navy watercolour on ivory paper. French headline: “The offer comes before the words.” AI-generated illustration.

A hotel can be visible without giving guests enough reasons to choose it

Stéphane-Jean Lacroix

Sep 295 min read

What I look at to understand if a hotel is truly aligned.

What I look at to understand if a hotel is truly aligned.

What I look at to understand if a hotel is truly aligned.

Stéphane-Jean Lacroix

May 181 min read

6 questions to find out if the customer experience really justifies the price.

6 questions to find out if the customer experience really justifies the price.

6 questions to find out if the customer experience really justifies the price.

Stéphane-Jean Lacroix

May 181 min read

“OK” is sometimes a dangerous word for a hotel.

“OK” is sometimes a dangerous word for a hotel.

“OK” is sometimes a dangerous word for a hotel.

Stéphane-Jean Lacroix

May 131 min read

The client does not make the diagnosis. He arbitrates.

The client does not make the diagnosis. He arbitrates.

The client does not make the diagnosis. He arbitrates.

Stéphane-Jean Lacroix

May 131 min read

7 signs that a hotel may look good, but be fragile in value.

7 signs that a hotel may look good, but be fragile in value.

7 signs that a hotel may look good, but be fragile in value.

Stéphane-Jean Lacroix

May 131 min read

A hotel can give the impression of functioning well while losing value.

A hotel can give the impression of functioning well while losing value.

A hotel can give the impression of functioning well while losing value.

Stéphane-Jean Lacroix

May 131 min read

Don't jeopardize your reputation!

Don't jeopardize your reputation!

Don't jeopardize your reputation!

Stéphane-Jean Lacroix

Feb 20, 20244 min read

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